Consumer Activism at its Finest: “United Breaks Guitars”
Tuesday, July 28th, 2009As a consumer, I love to see this sort of initiative and action.
As investors, this talented Canuck gives us all something to ponder.
Here’s the actual video in its entirety.
And a follow-up statement from Mr. Carroll:
Forbes provided a follow-up analysis of the situation for United.
Forbes also ran an article earlier this year outlining their ratings of the best and worst companies in regards to customer service; something to consider before plunking down your hard earned money on shares of any company.
You may not be surprised that Southwest Airlines won the best customer satisfaction rating while United Airlines scored the worst.
Quote of the Week: “Growing old is like being increasingly penalized for a crime you haven’t committed.”
Anthony Powell as quoted in the May 25, 2009 issue of Forbes.
Come to think of it, I have a bone to pick with a certain investment magazine. I paid for a subscription through the summer of 2010. They cashed my check, then asked me again and again to renew through the summer of 2010. I wrote them and provided them with the check numbers, amounts, dates, and the fact that all of my checks to them had cleared my credit union. They responded this month by ending my subscription. I’ll write one more letter and then go to the Better Business Bureau if I get ignored again. Customer service and satisfaction is a vital part of any business plan!
I think I’ll ask them for a free one year subscription for my trouble. I’ll let you know how that turns out.
Our neighbors in Nebraska wake up and smell the coffee!